Terms & Conditions

Kemmern has developed the Terms and Conditions to inform you, Customer, who uses or intends to use our Services and purchase Products we offer, on the terms of use of our Services.

The Terms and Conditions describe the conditions under which we maintain and provide the functionality of the Website, the terms and conditions of the Contract and delivery, the terms and conditions for the purchase and return of Products we offer, as well as other information related to Services and Products offered by Kemmern.

If you want to contact us, you can find our contact details in Section 10 of the Terms and Conditions.


Terms used are:

  • Customer(s), you – person who uses the Kemmern Services
  • Competent Authority – a national or local government institution where the Customer may apply for the protection of his/ her rights
  • Contract – a distance contract entered between Kemmern and the Customer regarding purchase of Products
  • Website –website www.kemmern.lv
  • Terms and Conditions – These terms and conditions regarding Services provided by Kemmern
  • Service(s) – any action taken by Kemmern in the course of our business, including offering Products
  • Personal Data – Customer's personal data and other information required for the provision of Services and other purposes in accordance with the Privacy Policy and provided by the Customer directly or indirectly
  • Supplier – Kemmern’s cooperation partner that ensures delivery of Products you have ordered
  • Privacy Policy – Kemmern's Privacy Policythat determines the processing of Personal Data
  • Product(s) – products for face and body care
  • Third Party – any individual or legal entity involved in provision of Services to the Customer (for example, mail service providers)


Purchase of Products and conclusion of the Contract is done on the Website of Kemmern online shop. Purchase of Products for resale or other business interests is not permitted.

As part of the order process, Kemmern allows you to review and modify Products and/ or their quantity  you wish to purchase. Before you place an order, check the quantity, weight and size of each Product you choose to make an order that meets your needs.

You can make payment for Products  in the following ways:

  • by payment card;
  • by online bank system;
  • by wire transfer.

From the moment you confirm your order by clicking on [Confirm purchase/ Confirm order], you agree to purchase and pay for Products you have chosen to purchase and the Product delivery.

If the payment is made with a payment card you will receive a confirmation from Kemmern that your order has been received and is being processed, and an invoice. If the payment is made by wire transfer, you will receive a confirmation from Kemmern that your order has been received. Having made the transfer, you will receive a confirmation from Kemmern that the purchase has been made and processed, and after payment you will receive an invoice confirmation.


All Product prices are expressed in euro (EUR) and include VAT and/ or other applicable taxes and fees. In addition to the price of Product specified on the Website, a Product delivery fee may apply.

Delivery fee is calculated based on the delivery address of the Product you specify. Delivery fee is calculated and indicated before you approve and pay for the order. If delivery fee cannot be accurately calculated before the order is placed, we will inform you about it.

Payment for Product and delivery fee may be made on the Website by a payment card (MasterCard, Visa, Maestro, Visa Electron) to the Kemmern account number indicated in the confirmation email sent by Kemmern to your email address after processing the order. Confirmation letter is in electronic form and is valid without signature.


To provide our Services, including maintaining the Profile, and to conclude and perform the Contract we process your Personal Data. Information on the processing of Customer’s Personal Data


You have the right to refuse Products received within 14 days without giving any reason. The term for exercising the right of withdrawal expires after 14 days of the date we have delivered Product to the delivery address indicated on the order (if the Products are shipped separately, the term runs from the date of delivery of the last Product). For your convenience, Section 12 of the Terms and Conditions contains a withdrawal form, but its use is optional.

You may exercise the right of withdrawal by giving us notice of your decision to exercise the right of withdrawal by letter or email (see Kemmern's contact details. For the right of withdrawal to be respected, it is sufficient that you give notice of the exercise of the right of withdrawal before expiry of the right of withdrawal.

Please note that you will not be able to exercise this right of withdrawal if you have opened a package of a Product that cannot be returned for health and hygiene reasons.

If you refuse Products you have received, we will refund the payments you have made for Products. The refund will be made to the account from which the payment for Products was made, without undue delay, and in any event no later than 14 days of the date we were notified of your decision to exercise the right of withdrawal.. Please note that you will have to bear the direct costs of returning the goods.

Kemmern reserves the right to withhold the refund until we have received Products back.

The refund will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any case, no additional fee will be charged to you for such refund.


kemmern reserves the right to terminate the provision of Services to the Customer at any time if there is reasonable suspicion or evidence that the Customer has violated or violates the Terms and Conditions.

Kemmern is not responsible for non-performance of the Contract or failure to provide Service due to circumstances and obstacles that have arisen beyond our reasonable control or due to force majeure.

Any disputes, disagreements or misunderstandings related to the Contract and/ or Services are mutually resolved by Kemmern and the Customer through mutual negotiations. Failing amicable settlement, you may apply to the court having jurisdiction or to the Competent Authority.

We have the right to make changes to the Terms and Conditions at any time by posting them on the Website. Any version of the Terms and Conditions published on the Website replaces all previous versions of the Terms and Conditions and take effect immediately upon posting on the Website.


Our contact information:

email address: [email protected]